How to Restore the Normal Volume of Your HyperX Cloud II Wireless Headphones on Windows 11

Question:

How can I fix the low volume issue of my HyperX Cloud II wireless headphones on Windows 11? >
> I use a MSI Laptop with Windows 11 and a HyperX Cloud II wireless headset. I charge the headset every night and unplug the fob from the laptop. However, today the headset volume was very quiet even at 100% system volume. I have checked the following things without success: > – Changing the fob ports > – Restarting the laptop > – Disabling the Realtek Universal Services from the Startup menu > – Setting the communications option to “No Change” > – Updating the drivers >
> This is not the first time this issue has occurred, but I don’t know the cause or the solution. I normally use 18% system volume, but lately I have to use 35% to hear the same level. What can I do to resolve this problem?

Answer:

How to Fix Low Volume Issue of HyperX Cloud II Wireless Headphones on Windows 11

If you are using a HyperX Cloud II wireless headset on a Windows 11 laptop, you may encounter a problem where the headset volume becomes very low even at 100% system volume. This can be frustrating and affect your audio experience. In this article, we will explain some possible causes and solutions for this issue.

There are several factors that can affect the volume of your wireless headphones, such as:

  • The battery level of the headset or the fob
  • The distance or interference between the headset and the fob
  • The sound settings of your laptop or the headset
  • The compatibility of the headset with Windows 11
  • The firmware or software of the headset or the laptop
  • Possible Solutions

    Before trying any of the solutions below, make sure that your headset and fob are fully charged and that they are within the optimal range of each other. Also, check that the volume knob on the headset and the volume slider on the laptop are both set to the maximum level.

    If the issue persists, you can try the following solutions:

  • Reset the headset and the fob. Sometimes, a simple reset can fix the issue by reconnecting the headset and the fob. To reset the headset, press and hold the power button for about 10 seconds until the LED flashes red. To reset the fob, press and hold the pairing button for about 10 seconds until the LED flashes blue. Then, pair the headset and the fob again by pressing the pairing button on both devices until the LED flashes green.
  • Change the sound format of the headset. The sound format of the headset can affect the volume and quality of the sound. To change the sound format, go to Settings > System > Sound > Device properties > Additional device properties. Then, click on the Advanced tab and select a different format from the drop-down menu. You can try different formats until you find the one that works best for you.
  • Disable the audio enhancements of the headset. The audio enhancements of the headset can sometimes interfere with the volume and cause distortion. To disable the audio enhancements, go to Settings > System > Sound > Device properties > Additional device properties. Then, click on the Enhancements tab and uncheck the box that says Enable audio enhancements. Click OK to save the changes.
  • Update the firmware or software of the headset or the laptop. The firmware or software of the headset or the laptop can affect the compatibility and performance of the devices. To update the firmware of the headset, you need to download and install the HyperX Cloud II Wireless Firmware Updater from the official website. To update the software of the laptop, you need to check for Windows updates and install them if available. You can also check for driver updates for your sound card or chipset from the manufacturer’s website or the Device Manager.
  • Conclusion

    We

hope that this article has helped you to fix the low volume issue of your HyperX Cloud II wireless headphones on Windows 11. If none of the solutions above worked for you, you may need to contact the HyperX support team or the MSI support team for further assistance. You can also try using a different headset or a different laptop to see if the issue is with the headset or the laptop. Thank you for reading and happy listening!

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