How to fix your Windows 11 laptop when it drops internet connection randomly?

Question:

How to troubleshoot intermittent internet connectivity on a Windows 11 laptop?

I have a Windows 11 laptop that loses internet connection randomly, even though it remains connected to the wifi network. This happens with different wifi networks and routers, and other devices on the same network do not have this issue. I have tried resetting the router, reinstalling Windows 11, and using a USB wifi antenna, but none of these solutions worked. I suspect that the problem is not with the wifi card, since it also occurs with the external antenna. What are the possible causes of this problem and how can I fix it?

Answer:

If you have a Windows 11 laptop that keeps losing internet connection, even though it stays connected to the wifi network, you might be frustrated and confused. This problem can affect your productivity, entertainment, and communication. You might have tried some common solutions, such as resetting the router, reinstalling Windows 11, or using a USB wifi antenna, but none of them worked. You might also wonder why this problem only happens to your laptop, and not to other devices on the same network. In this article, we will explore some possible causes of this problem and how to fix them.

Possible causes of intermittent internet connectivity on a Windows 11 laptop

There are many factors that can cause your laptop to lose internet connection randomly, even though it remains connected to the wifi network. Some of the most common ones are:

  • Interference from other devices or networks: If there are too many devices or networks using the same wifi channel or frequency, they can interfere with each other and cause signal degradation or dropouts. This can happen especially if you are using a 2.4 GHz wifi band, which is more crowded and prone to interference than the 5 GHz band. You can check the wifi channel and frequency of your network and other nearby networks using a tool like [Wifi Analyzer](https://www.microsoft.com/en-us/p/wifi-analyzer/9nblggh33n0n) or [NetSpot](https://www.netspotapp.com/). If you find that your network is overlapping with others, you can try changing the channel or frequency of your router or wifi adapter to a less congested one.
  • Outdated or incompatible drivers or firmware: If your laptop’s wifi adapter or router’s firmware is outdated or incompatible with Windows 11, it can cause performance issues or compatibility problems. You can check for updates for your wifi adapter or router from the manufacturer’s website or using the Windows Update feature. You can also try uninstalling and reinstalling the wifi adapter driver from the Device Manager or using a tool like [Driver Booster](https://www.iobit.com/en/driver-booster.php) or [Driver Easy](https://www.drivereasy.com/).
  • Power management settings: If your laptop’s power management settings are configured to save battery life, they might turn off or reduce the power of your wifi adapter when it is not in use or when the laptop is in sleep or hibernation mode. This can cause your laptop to lose internet connection or reconnect slowly. You can change the power management settings of your wifi adapter from the Device Manager or the Power Options. You can also disable the option to allow the computer to turn off this device to save power from the wifi adapter’s properties.
  • Malware or viruses: If your laptop is infected with malware or viruses, they might interfere with your internet connection or redirect your traffic to malicious websites or servers. You can scan your laptop for malware or viruses using a tool like [Windows Defender](https://www.microsoft.com/en-us/windows/comprehensive-security) or [Malwarebytes](https://www.malwarebytes.com/). You can also use a tool like [AdwCleaner](https://www.malwarebytes.com/adwcleaner/) or [HitmanPro](https://www.hitmanpro.com/en-us.aspx) to remove any unwanted or harmful programs or browser extensions that might affect your internet connection.
  • How to fix intermittent internet connectivity on a Windows 11 laptop

    Depending on the cause of your problem, you can try one or more of the following solutions to fix your intermittent internet connectivity on a Windows 11 laptop:

  • Restart your laptop and router: Sometimes, a simple restart can resolve many issues, including internet connectivity problems. You can restart your laptop by clicking on the Start menu, then the Power icon, and then Restart. You can restart your router by unplugging it from the power source, waiting for a few seconds, and plugging it back in. Wait for both devices to boot up and reconnect to the wifi network.
  • Run the network troubleshooter: Windows 11 has a built-in network troubleshooter that can diagnose and fix common network problems. You can run the network troubleshooter by clicking on the Start menu, then Settings, then Network & internet, then Troubleshoot, and then Run the troubleshooter. Follow the on-screen instructions and apply any suggested fixes.
  • Reset the network settings: If the network troubleshooter does not help, you can try resetting the network settings to their default values. This can clear any corrupted or misconfigured settings that might cause your internet connection to drop. You can reset the network settings by clicking on the Start menu, then Settings, then Network & internet, then Advanced network settings, then Network reset, and then Reset now. This will remove and reinstall all your network adapters and reset your network components. You will need to reconnect to your wifi network and enter your password again after the reset.
  • Use a different wifi band or network: If you suspect that your problem is caused by interference from other devices or networks, you can try using a different wifi band or network. If your router and wifi adapter support both 2.4 GHz and 5 GHz bands, you can switch to the 5 GHz band, which is less crowded and prone to interference. You can also try using a different wifi network, such as a mobile hotspot, a public wifi, or a friend’s wifi, to see if the problem persists. If the problem goes away on a different wifi band or network, you can try changing the channel or frequency of your router or wifi adapter to a less congested one, as mentioned above.
  • Conclusion

    Intermittent

internet connectivity on a Windows 11 laptop can be a frustrating and annoying problem, but it can be fixed with some troubleshooting steps. You can try restarting your laptop and router, running the network troubleshooter, resetting the network settings, or using a different wifi band or network. You can also check for updates for your wifi adapter or router, change the power management settings of your wifi adapter, or scan your laptop for malware or viruses. If none of these solutions work, you might need to contact your internet service provider, your router manufacturer, or your laptop manufacturer for further assistance. We hope this article helped you solve your problem and enjoy a stable and fast internet connection on your Windows 11 laptop.

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