Question:

How to fix audio stuttering caused by Bluetooth interference?

I use a pair of HD350 BT Bluetooth headphones with my computer. Whenever I open the wifi list from the taskbar, the audio starts to stutter for about a minute and then resumes normally. This only happens when the headphones are connected, and it does not go away even after restarting the computer or reconnecting the headphones. I have no other Bluetooth devices connected, and the Bluetooth troubleshooter did not find any issues. How can I solve this problem?

Answer:

Bluetooth is a wireless technology that allows devices to communicate with each other over short distances. However, Bluetooth signals can also interfere with other wireless signals, such as wifi, and cause performance issues, such as audio stuttering, lagging, or dropping.

One of the common causes of Bluetooth interference is when the user opens the wifi list from the taskbar, which scans for nearby wifi networks and sends out signals that can clash with the Bluetooth signals. This can result in audio stuttering for Bluetooth headphones, especially if they are using the same frequency band as the wifi signals.

Fortunately, there are some possible solutions to fix this problem and enjoy smooth audio quality with your Bluetooth headphones. Here are some of them:

• Change the wifi channel: If your wifi router supports multiple channels, you can try changing the channel to a different one that is less crowded or has less interference. You can use a wifi analyzer app to check the wifi channels in your area and choose the best one for your router. Alternatively, you can also contact your internet service provider and ask them to change the channel for you.
• Switch to 5 GHz wifi: If your wifi router and your computer support 5 GHz wifi, you can switch to this frequency band, which has more channels and less interference than the 2.4 GHz band. This can reduce the chances of Bluetooth interference and improve the audio quality of your Bluetooth headphones. However, keep in mind that 5 GHz wifi has a shorter range and may not cover your entire house or office.
• Move your devices closer: Another simple solution is to move your Bluetooth headphones and your computer closer to each other and away from other wireless devices, such as routers, speakers, microwaves, or cordless phones. This can strengthen the Bluetooth connection and reduce the interference from other signals. You can also try to position your Bluetooth headphones on the same side as your computer’s Bluetooth antenna, which is usually located near the hinge of the laptop or the back of the desktop.
• Update your drivers and firmware: Sometimes, the audio stuttering problem can be caused by outdated or corrupted drivers or firmware for your Bluetooth headphones or your computer’s Bluetooth adapter. You can check for updates on the manufacturer’s website or use a driver updater software to automatically scan and install the latest drivers and firmware for your devices. This can fix any bugs or compatibility issues that may affect the Bluetooth performance.
• Use a Bluetooth dongle: If none of the above solutions work, you can also try using a Bluetooth dongle, which is a small device that plugs into your computer’s USB port and provides a separate Bluetooth connection for your headphones. This can bypass the built-in Bluetooth adapter of your computer and avoid any interference from the wifi signals. However, make sure to choose a Bluetooth dongle that is compatible with your headphones and your computer, and follow the instructions to pair them properly.

By

following these steps, you should be able to fix the audio stuttering problem caused by Bluetooth interference and enjoy your HD350 BT Bluetooth headphones with your computer. If you still experience any issues, you can also contact the customer support of your headphones or your computer for further assistance.