Question:

How to troubleshoot frequent BSOD and sleep mode issues on Windows 11 with Asus Rogue Strix laptop?

I have been experiencing blue screen of death (BSOD) and sleep mode issues on my Windows 11 laptop for a week. The BSOD crashes are random and the sleep mode issues prevent me from waking up the laptop. I have to force shut down the laptop when this happens. The battery LED also flickers orange as if it is low on charge, even when it is plugged in.

My laptop specs are:

• CPU: 13th Gen Intel(R) Core(TM) i9-13980HX 2.20 GHz
• RAM: 32,0 GB (31,6 GB usable)
• GPU: Geforce RTX 4070 Laptop
• SSD: NVME MICRON_2400
• Windows 11 Version 23H2

I have tried various fixes based on the Microsoft site codes, such as:

• Updating and uninstalling drivers and Windows updates
• Resetting and reinstalling Windows 11
• Checking the hardware health with Asus and Windows tools
• Removing and reinserting the RAM and SSD
• Scanning for malware with Windows Defender and ADWCleaner

None of these fixes have solved the problem. The BSOD and sleep mode issues still occur, even after a clean install of Windows 11. I have a memory dump file of the last crash, but I do not know how to analyze it.

I

need this laptop for my game development studies, and I cannot afford to replace it. I am out of ideas on how to fix it. What should I do next?

Answer:

If you are facing frequent BSOD and sleep mode issues on your Windows 11 laptop, you might be dealing with a complex problem that requires advanced troubleshooting. However, before you give up on your laptop, there are some steps you can try to fix the problem or at least identify the cause.

First, you should check if your laptop meets the minimum system requirements for Windows 11. According to Microsoft, you need at least:

• A 1 GHz or faster processor with 2 or more cores
• 4 GB of RAM
• 64 GB of storage
• A DirectX 12 compatible graphics card
• A Trusted Platform Module (TPM) version 2.0

You can check these specifications by going to Settings > System > About on your laptop. If your laptop does not meet the requirements, you might want to downgrade to Windows 10 or upgrade your hardware.

Second, you should make sure that your laptop is not overheating. Overheating can cause BSOD and sleep mode issues, as well as damage your hardware. You can monitor your CPU and GPU temperatures using a software like HWMonitor or Core Temp. You should also clean your laptop’s fan and vents regularly, and avoid placing your laptop on soft surfaces that can block the airflow.

Third, you should test your RAM and SSD for errors. Faulty or incompatible memory and storage devices can cause BSOD and sleep mode issues, as well as data loss and corruption. You can use the Windows Memory Diagnostic tool to check your RAM for errors. To access this tool, go to Start > Settings > Update & Security > Windows Security > Device performance & health > Additional info > Run a device health scan. You can also use a third-party software like MemTest86 to test your RAM more thoroughly.

To check your SSD for errors, you can use the CHKDSK command in the Command Prompt. To access the Command Prompt, go to Start > Windows System > Command Prompt. Then, type chkdsk C: /f /r /x and press Enter. This command will scan and repair your C drive, which is usually where your Windows system is installed. You can replace C with any other drive letter if you want to scan a different drive.

Fourth, you should analyze your memory dump file to find out what caused the last crash. A memory dump file is a file that contains information about the state of your system when it crashed. You can use a software like BlueScreenView or WinDbg to read and interpret the memory dump file. You can find the memory dump file in the C:\Windows\Minidump folder. The file name should have the date and time of the crash.

By analyzing the memory dump file, you can find out the error code and the driver or module that caused the crash. For example, if you see an error code like 0x0000007E and a driver name like nvlddmkm.sys, it means that you have a SYSTEM_THREAD_EXCEPTION_NOT_HANDLED error caused by the NVIDIA graphics driver. You can then search for the error code and the driver name online to find possible solutions.

Fifth, you should update or rollback your drivers and Windows updates. Sometimes, the latest drivers and updates can cause compatibility issues or bugs that can lead to BSOD and sleep mode issues. You can update your drivers by going to Device Manager > Display adapters > Right-click on your graphics card > Update driver. You can also download the latest drivers from the manufacturer’s website, such as NVIDIA or AMD.

To rollback your drivers, you can go to Device Manager > Display adapters > Right-click on your graphics card > Properties > Driver > Roll Back Driver. This will restore the previous version of the driver that was working fine.

To update your Windows 11, you can go to Settings > Update & Security > Windows Update > Check for updates. You can also download the latest updates from the Microsoft website.

To uninstall your Windows 11 updates, you can go to Settings > Update & Security > Windows Update > View update history > Uninstall updates. This will show you a list of updates that you can uninstall. You should uninstall the updates that were installed around the time when the problem started.

Finally, if none of the above steps work, you might want to contact Asus or Microsoft for technical support. They might be able to help you diagnose and fix the problem, or offer you a replacement or refund if your laptop is still under warranty. You can find the contact details of Asus and Microsoft on their websites.

I hope this article helps you troubleshoot your BSOD and sleep mode issues on your Windows 11 laptop. Good luck!