Question:

What steps should I take to resolve a crash issue with the Google Earth Plugin?

Answer:

: Sometimes, running the plugin in compatibility mode for an older version of Windows can resolve crash issues.

2.

Use the Repair Tool

: Google Earth Pro has a built-in repair tool that can fix crashes and graphics issues. To access it, open Google Earth Pro, click on ‘Help’ in the drop-down menu, and select ‘Launch Repair Tool’. If prompted, choose Google Earth Pro, then close the application and click ‘Clear disk cache’ in the Repair Tool.

3.

Clear Cache and Reset Settings

: Over time, the cache can become corrupted, which might cause the plugin to crash. Clearing the cache and resetting the settings to default can often resolve these issues.

4.

Use an Older Version

: If the crashes started after an update, consider reverting to an older version of Google Earth that was stable for you.

5.

Re-create Shortcut

: If you’re launching Google Earth via a shortcut, it might be corrupted. Delete the existing shortcut and create a new one to see if that resolves the crash.

6.

Check for Conflicts

: Other software on your computer, like antivirus programs, can sometimes conflict with Google Earth. Temporarily disable other software to see if that stops the crashes.

7.

Update Graphics Drivers

: Outdated or corrupted graphics drivers can cause Google Earth to crash. Make sure your graphics drivers are up-to-date.

8.

Reinstall Google Earth

: As a last resort, uninstalling and then reinstalling Google Earth can clear up any issues that might be causing the crashes.

Remember, it’s important to regularly update your software to prevent crashes and ensure you have the latest features and security updates. If you continue to experience issues, consider reaching out to Google’s support for further assistance.