Question:

Could you detail the customer support services provided by VIRUSfighter for resolving server-related problems?

Answer:

VIRUSfighter provides free phone and email support to all trial and paying users. This means you can get in touch with their support team directly if you encounter any problems with your server. The support team is available during business hours and can assist with a range of issues, from installation troubles to virus removal guidance.

Multilingual Assistance:

Understanding that their user base is global, VIRUSfighter offers support in multiple languages, including English, Dutch, Spanish, and Danish. This ensures that you can receive help in a language that you’re comfortable with, reducing any communication barriers that might hinder the resolution process.

Dedicated Server Solutions Support:

For more complex server solutions, VIRUSfighter encourages users to call their Denmark office directly. This line is specifically reserved for server-related inquiries, ensuring that you get specialized assistance tailored to your needs.

Extended Business Hours:

VIRUSfighter’s support services are available from 10:00 a.m. to 05:00 p.m. CET for European users and EST for users in North America. This wide window of availability means that you can reach out to them at a time that suits your schedule.

Accessible Contact Channels:

VIRUSfighter has made it easy for users to contact their team through various channels. Whether it’s a phone call or an email, you can expect a responsive and helpful service.

Expertise in Server Protection:

The support team at VIRUSfighter is well-versed in the nuances of server protection. They can provide expert advice on protecting your valuable programs and data from the latest and legacy threats, including spyware, Trojans, rootkits, and other malware.

In conclusion, VIRUSfighter’s customer support services are designed to be user-friendly, accessible, and expertly equipped to handle server-related issues. With a focus on direct communication and a multilingual team, they ensure that your server remains secure and operational.