Question:

Could you guide me through the process of updating the software on a HumanWare Companion device?

Answer:

First, verify if there’s an update available for your device. You can do this by visiting the HumanWare website or by using the HumanWare Companion software, where the update service is typically located under the ‘Help’ menu.

Step 2: Download the Update

If an update is available, you can download the update file directly from the HumanWare Victor Reader Stream New Generation support website. Make sure to choose the correct version that corresponds to your device model and language preferences.

Step 3: Use the HumanWare Companion Software

The HumanWare Companion software is a Windows program used to manage your books, music, podcasts, voice notes, text notes, and text files. It can also be used to update the software on your device. Simply open the Companion software, navigate to the ‘Help’ menu, and follow the instructions provided for the update service.

Step 4: Wireless Update

Alternatively, if your device is connected to a wireless network, you may have the option to update wirelessly. This method is convenient as it doesn’t require a computer and can be done directly from the device itself.

Step 5: Follow On-Screen Instructions

Once you initiate the update process, either through the Companion software or wirelessly, follow the on-screen instructions carefully. The device will guide you through the installation process.

Step 6: Restart Your Device

After the update has been installed, it’s important to restart your device to ensure the new software functions correctly.

Step 7: Verify the Update

Finally, verify that the update was successful by checking the software version in the device settings. You should see the new version number displayed.

Remember, keeping your HumanWare Companion device up to date is crucial for optimal performance and access to the latest features. If you encounter any issues during the update process, don’t hesitate to reach out to HumanWare’s customer support for assistance. Happy updating!