Question:

Could you detail the types of expert support provided for users of NovaBACKUP Server?

Answer:

When it comes to safeguarding data, having robust support is as crucial as the backup solution itself. NovaBACKUP Server, a prominent player in the backup and recovery space, understands this and offers a comprehensive support system designed to assist users through various challenges and queries they may encounter.

Dedicated Technical Support

NovaBACKUP provides US-based technical support from backup experts ready to assist you. The support team comprises experienced backup professionals with an impressive average tenure of over 10 years. This level of expertise ensures that users receive knowledgeable assistance for their unique backup and recovery needs.

Multiple Channels of Assistance

Users can reach out for support through several avenues:

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Phone and Email Support

: For immediate assistance, users can call or email the support team during business hours (M-F, 8am-5pm PT).

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Support Portal

: A user-friendly website hosts a support portal where users can post questions and seek help.

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Knowledge Base

: The NovaBACKUP Help Center is a self-service option where users can search for technical articles, guides, and FAQs to learn more about the product’s features and configurations.

Remote Troubleshooting

To facilitate a more hands-on approach, NovaBACKUP’s support team may utilize TeamViewer to provide live support, allowing them to better understand and resolve issues remotely.

Upgrade Protection

Active subscriptions include free product updates and upgrades whenever a new version is available, ensuring that users always have access to the latest features and security enhancements.

Specialized Support for MSPs

Managed Service Providers (MSPs) with active partnerships are entitled to customized support, including the latest software versions for their customers.

24/7 Support Portal

The support portal is available around the clock, providing access to backup documentation, knowledge bases, forums, videos, webinars, and FAQs.

Setup Assistance

For those who need help installing and configuring their NovaBACKUP Server Agent or Managed Backup program, NovaBACKUP offers setup assistance to ensure a smooth start.

In conclusion, NovaBACKUP Server’s expert support system is designed to be as resilient and reliable as the data protection it provides. With a variety of support options tailored to meet different needs, users can rest assured that help is always within reach, ensuring their data remains secure and recoverable in any scenario.

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I hope this article provides a clear understanding of the expert support options available to NovaBACKUP Server users. If you have any more questions or need further information, feel free to ask!