Question:

“As an interim solution, I’m using Urbanista Athens earbuds while my XM4s are being repaired. The left earbud functions correctly, but the right one is emitting very low sound. Could you provide any expert advice on how to resolve this issue?”

Answer:

Experiencing issues with earbuds can be quite frustrating, especially when you’re relying on them as a temporary solution. If your right Urbanista Athens earbud is producing very low sound compared to the left, there are several steps you can take to potentially fix the problem.

Step 1: Check for Physical Blockages

Firstly, inspect the earbud for any visible blockages. Earwax, dust, or debris can accumulate and obstruct the sound. Gently clean the earbud with a dry, soft brush to remove any particles.

Step 2: Reset Your Earbuds

A simple reset can often resolve minor electronic glitches. According to the Urbanista Athens manual, you can reset your earbuds by placing them in the charging case and long-pressing both earbuds for 10 seconds until the LED light flashes white three times.

Step 3: Adjust Bluetooth Settings

Sometimes, the issue might be related to Bluetooth connectivity. Go to your phone’s Bluetooth settings, forget the “Urbanista Athens R” device, and then reconnect it. This can help re-establish a stable connection.

Step 4: Check Balance Settings

On your audio source, check the balance settings to ensure that the sound is set to be distributed evenly between both earbuds. An imbalance could result in lower volume on one side.

Step 5: Contact Support

If none of the above steps work, it might indicate a hardware issue. In this case, reach out to Urbanista’s support team for further assistance. They may provide additional troubleshooting steps or information on warranty service.

Remember, while these steps can resolve common issues, they may not fix every problem. If your earbuds are still under warranty, consider utilizing it for professional repair or replacement.

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I hope this article helps you get back to enjoying your music with both earbuds functioning properly. If you need further assistance, don’t hesitate to reach out to Urbanista’s customer support.